Sussex Interpreting Services
£17,746 actual salary p/a (£22,183 p/a pro rata) (Paid)
28 hours per week – 1 year fixed term (with possibility of renewal subject to funding)
NJC Scale 5 £17,746 actual salary p/a (£22,183 p/a pro rata)
Location – Usually based at our central Brighton offices but temporarily working from home. A blended approach is possible in the future, depending on Government Guidance and business requirements.
Closing date: 9am Monday 7th June 2021
Interview date: Wednesday 16th June 2021 (Using Microsoft Teams or Zoom)
We have an exciting opportunity for a talented individual to join our staff team as a Service Coordinator.
Sussex Interpreting Services is a social enterprise and registered charity based in Brighton.
We work in partnership with the NHS, local authorities and other public and third sector
organisations to ensure people with language support needs have full access to public
We help approximately 4500 people in Brighton and Hove, East Sussex and West Sussex, and deliver Community Interpreting, Translation, Advocacy, Social Prescribing, Befriending, Health Promotion and Community Engagement. We are proud of our track record in securing the Customer Service Excellence award.
The principle purpose of the role is to work as part of a Coordination Team at the heart of interpreting and translation service delivery, dealing with telephone and online customer requests and liaising with freelance community interpreters and translators. This is a fast paced, demanding and constantly responsive environment.
We are looking for a highly organised and customer focused individual, with initiative and excellent communication and diplomacy skills. You should possess good IT skills and have fast and accurate data entry competency. You will need to work closely with three other co-ordinators and must be an active team player with a can-do approach, someone who can stimulate colleagues to work co-operatively and problem solve together.
You will have a good understanding of the social care and health needs within culturally diverse communities, and a commitment to Sussex Interpreting Services’ vision, mission and values.
If you feel you have the knowledge, skills and experience required in this role we would encourage you to apply – experience of working in a language environment may be helpful but is not essential.
Additional staff benefits include; friendly working environment, central Brighton location and/ or remote working, 29 days annual leave (pro rata), additional paid carers & dependents leave, access to a generous company contributory pension scheme (5% employee contribution matched by an 11% employer contribution).
Note: It is SIS policy that new employees are appointed to the bottom of the salary scale range applicable to the post.
The successful candidate will be required to work on Monday and Friday with the remainder of hours/ days to be mutually agreed.